FAQs
General questions
What is a video album?
A digital album is a hardcover book with a built-in screen and speaker, allowing you to view uploaded videos and photos. It’s perfect for preserving wedding films or other special memories. Photos are displayed in a "Slideshow" mode, and you can add your favorite music as background for an even more immersive experience. The album’s battery provides up to 3 hours of continuous viewing before the next recharge.
How does a video album work?
The video album automatically plays the video and soundtrack as soon as you open the cover. It requires no internet connection or additional cables, thanks to its rechargeable battery, allowing you to enjoy it anywhere. With built-in control buttons, you can easily pause, skip, or select a different video. This makes it a convenient and practical way to relive your most cherished memories anytime, anywhere.
Technical questions
What video formats does the video album support?
Video albums support the most commonly used formats, such as MP4, AVI, and MOV. The recommended video resolution is 1280x720px. For photos, the supported format is .jpeg.
How to upload videos to a video album?
You can upload videos by connecting the album to your computer via a USB cable, just like a regular USB device. Transferring files is as simple as using a flash drive – simply drag and drop your videos into the album.
How many videos can be uploaded?
The "Memorlane" album has 4 GB of storage, which can hold up to approximately 3 hours of video. The exact duration depends on the file size and quality – the higher the resolution, the more space the videos will take.
Personalization
Can I personalize the cover of the video album?
Yes, we offer a personalization service that allows you to customise the album cover to your needs. You can add names, dates, or other unique elements to make the album even more personal and aligned with your vision. Learn more about personalization here.
How long does personalization take?
The production of a personalised album takes 1-2 days.
Delivery times vary depending on the destination and typically take 5–10 days.
For more information or to discuss details, feel free to contact our team at hello@memorlane.com.
Shipping & Returns
Do you offer free shipping?
Yes, international delivery times vary from 5 to 10 business days.
Can I return a product?
Taip, prekę galima grąžinti, jei ji yra brokuota arba neatitinka sutarties sąlygų. Tačiau pagal įstatymus, techninės prekės, tokios kaip vaizdo įranga (įskaitant video albumus), negali būti grąžinamos, jei jos buvo išpakuotos ir naudotos, nebent jos turi defektų. Taip pat, personalizuotos prekės nėra grąžinamos, nes jos buvo sukurtos pagal individualius užsakovo pageidavimus. Jei pastebėjote broką ar kyla klausimų dėl prekės, susisiekite su mūsų klientų aptarnavimo komanda – mes padėsime išspręsti problemą.